Privacy Policy

WHO WE ARE AND HOW YOU CAN CONTACT US

We are Dating For Love and we are based in Queensland, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site www.datingforlove.com (“Site”), our online checkout, course and email platforms, and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth). It constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, X or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

You can contact us for privacy-related questions by emailing support@datingforlove.com.

We will only use your personal information in compliance with Australian privacy laws (the Privacy Act 1988 (Cth) and the Australian Privacy Principles) and, to the extent applicable, with the EU General Data Protection Regulation (GDPR), the UK GDPR, and any replacement legislation, regulation, guidelines or standards governing the use, storage or transmission of personal data.

OUR ROLE IN YOUR PRIVACY

If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.

OUR RESPONSIBILITIES

As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

CHILDREN’S PRIVACY

If we provide products or services likely to be accessed by individuals under the age of 18, we comply with the requirements of the Children’s Online Privacy Code. This may include providing child-friendly privacy notices and limiting the collection and use of personal information from children.

YOUR RESPONSIBILITIES

Please read this Privacy Policy and our Website Terms & Conditions. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy. It is also your responsibility to inform that person about our privacy practices, including how we collect, use, disclose and retain their personal information as outlined in this Privacy Policy. By sharing another person’s personal information with us, you agree to indemnify and hold us harmless from any claims, liabilities, damages or expenses arising from your failure to obtain consent or to inform the individual of our privacy practices as required under this section.

WHEN AND HOW WE COLLECT DATA

From the moment you visit our Site, we are collecting data. Sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:

• •You purchase a gift card for redemption on our Site
• •You purchase an online course, webinar, program or service
• •You interact with us on social media
• •You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
• •You participate in events, promotions and giveaways or any request for additional data such as customer surveys
• •You accept our cookies and other tracking technologies on any device you use to interact with us
• •You voluntarily submit your data to us for any reason

TYPES OF DATA WE MAY COLLECT

• •Contact details (name, address, email)
• •Financial information (your details when you are making a purchase)
• •Your business name (sometimes)
• •Basic information about your relationship history (sometimes)
• •Data about the products or services you purchase
• •Data about your experience with our Site and our products and services
• •Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
• •Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
• •Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal data
• •Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

USE AND DISCLOSURE OF YOUR DATA

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.

We will use your data for the purposes it was collected and related purposes that include:

• •Operating our Site
• •Providing you with products, information and services
• •Customer support
• •Tracking your purchase history
• •Detecting and preventing fraud
• •Improving our Site
• •Making your experience on our Site more efficient and enjoyable
• •Market research, e.g. we may contact you for feedback about our products and services
• •Providing you with information about events, other products or services or opportunities that may be of interest
• •Marketing (with your consent)
• •Monitoring your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

• •As required by law subject to our obligations
• •With your consent
• •Within our business
• •To send you marketing material (with your consent)
• •To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
• •To share with third parties to enable us to provide our products and/or services

OUR LEGAL BASIS FOR PROCESSING (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases to process your personal data: where it is necessary to perform a contract with you (for example, to deliver a course or service you have purchased); where you have given your consent (for example, to receive marketing); where it is in our legitimate interests to do so (for example, to improve our Site and prevent fraud), provided those interests are not overridden by your rights; and where we are required to comply with a legal obligation. Where we rely on consent, you may withdraw it at any time.

DATA BREACHES

We maintain procedures to identify and respond to data breaches. If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. If the GDPR or UK GDPR applies, we will also comply with the breach notification requirements under that legislation.

HOW DO WE PROTECT YOUR INFORMATION AND SECURE INFORMATION TRANSMISSIONS?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Site may be transmitted securely via a secure medium known as Secure Sockets Layer (SSL). Credit card information and other sensitive information is never transmitted via email.

Dating For Love may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our Site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For Site security purposes and to ensure that this service remains available to all users, Dating For Love uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

GOOGLE ANALYTICS

We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt out of Google Analytics data tracking.

Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts across the internet; this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site. When you log on to our Site, we, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this Privacy Policy.

META (FACEBOOK & INSTAGRAM)

We use Meta’s tools and insights to track your interaction with our Facebook and Instagram pages, which allows us to track usage and improve the performance of our pages and advertising. We use this analytics information to better measure, track and understand the customer experience so we can improve the products and services we offer. You can read Meta’s privacy policy here, and if you want to opt out of seeing ads based on information we have provided, you can control this in your ad preferences here.

CHOOSING NOT TO PROVIDE PERSONAL DATA

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, although you can continue to use our Site and browse the pages of our Site.

TURNING OFF COOKIES

Our Site uses cookies and similar technologies to provide certain functionality. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

MARKETING

We will always let you know before we collect any data from you what the intended use is and whether we intend to use it for marketing, and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:

• •emailing us at support@datingforlove.com; or
• •unsubscribing within the email if you have previously subscribed to our newsletter.

SMS MARKETING AND NOTIFICATIONS

By providing your phone number and opting in to SMS marketing, you agree to receive text messages from us regarding your purchases, promotions and updates. Message and data rates may apply. You can opt out at any time by following the instructions provided in the messages.

When you provide your phone number, we collect and store this information for purposes such as sending order updates, promotional offers and marketing messages. We do not share your phone number with third parties except as required to process your requests or when required by law.

You can opt out of SMS marketing at any time by replying “STOP” to any of our text messages, or by contacting us at support@datingforlove.com. Once opted out, you will no longer receive SMS marketing from us, but you may still receive essential transactional messages regarding your orders.

YOUR RIGHTS

You can exercise your rights at any time by contacting us at support@datingforlove.com. Depending on where you are located, these rights may include the right to access the personal data we hold about you, to correct inaccurate data, to request erasure, to object to or restrict certain processing, and to data portability.

ACCESSING INFORMATION WE HOLD ABOUT YOU

We will provide you with the information within a reasonable period of your request, and generally within 30 days, unless doing so would adversely affect the rights and freedoms of others (for example, another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.

INACCURATE INFORMATION

You can contact us at support@datingforlove.com to ask us to correct any information we hold about you that you believe is inaccurate.

OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS

We may use your data to determine what products and services are relevant to you (for example, tailoring our emails based on your behaviour). We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. Otherwise, the only circumstances in which we will use this data is to provide our products and services to you. You can object to this profiling at any time by contacting us.

In any cases where we use automated systems to make decisions that may impact your rights or interests, we will ensure transparency. This Privacy Policy outlines the types of personal data these systems use, the nature of the decisions being made, and the role these systems play in the decision-making process. You may contact us if you wish to know more about how these systems work, or to request human review of any automated decision.

THE RIGHT TO BE FORGOTTEN

You have the right to request that your data be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

MAKING A COMPLAINT

If you have any complaints regarding how your data is handled, please contact us at support@datingforlove.com. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner (OAIC) via their website oaic.gov.au.

If you are located in the European Union and feel your data has been mishandled, you may lodge a complaint with your local data protection authority, which you can find through the European Data Protection Board (EDPB).

Under Australian privacy laws, individuals may take legal action for serious invasions of privacy, including intrusion upon seclusion or misuse of private information. If you believe your privacy has been intentionally or recklessly breached, and the invasion is serious, you may have the right to seek compensation or other remedies through the courts.

SECURITY OF THE DATA WE COLLECT

We realise that our customers trust us to protect their data, and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

• •Password access to accounts
• •Storing electronic data with reputable third party storage providers who have appropriate security protections
• •Limiting access to personal information to individuals who need to know
• •Using payment providers who are PCI DSS compliant
• •We do not store your payment details

WHERE WE STORE DATA

We use a combination of Australian and overseas service providers to operate our business. Because some of our service providers are based outside Australia, your personal data may be stored on, or accessed from, servers located overseas. The countries in which our service providers (or their sub-processors) are likely to be located include the United States. Where we transfer personal data outside of Australia, we take reasonable steps to ensure that your privacy rights are adequately protected, including by selecting providers who have appropriate data protection measures in place. Where the GDPR or UK GDPR applies, we rely on appropriate safeguards (such as standard contractual clauses) for transfers of personal data outside the EEA or the United Kingdom.

HOW LONG WE STORE DATA FOR

We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise data that is no longer necessary.

THIRD PARTIES WHO ACCESS YOUR DATA

We share data with third parties in the following circumstances:

• •Other companies in our group of companies, as necessary to operate our Site
• •Our suppliers and service providers working for us, e.g. payment processors
• •Our professional and legal advisors
• •Third parties engaged in fraud prevention and detection
• •Law enforcement or other government authorities

We share data with third parties who enable us to provide our products and services, which may include:

• •Payment processors such as Stripe, PayPal, ThriveCart and Xero, who may process your payment for any products and services bought from us;
• •Social media and analytics providers such as Meta (Facebook, Instagram), X and Google, for the purpose of custom audience generation, analytics, and the development of targeting criteria;
• •Website, content and operational providers such as Vercel, Storyblok, Paperform, Papersign, Zoom, Descript, ActiveCampaign and Google Workspace (including Gemini), for hosting, processing and holding data that enables us to ensure you are kept informed of all course information, logins, marketing material, offers, promotions, newsletters, blogs and video training;
• •Artificial intelligence tools such as Claude, which we may use to help us create content, respond to enquiries and improve our products and services;
• •Where we have your consent to do so, or otherwise where we are legally permitted to do so.

PAYMENT SECURITY

All of our real-time credit card authorisations are handled by secure third party gateway providers, and these are secured by a high level of security. The following measures are taken to protect your data:

• •Payments are fully automated with an immediate response.
• •Your complete credit card number cannot be viewed by us or any outside party.
• •All transaction data is encrypted for storage within our third party gateway suppliers’ bank-grade data centre, further protecting your credit card data.
• •Our third party gateway providers are authorised processors for the major card schemes.
• •Our third party gateway providers will at no time touch your funds; all monies are directly transferred from your payment method to the merchant account held by us.

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions. We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for all organisations that handle branded credit cards from major card schemes. PCI DSS is mandated by the card brands like Visa, Mastercard, American Express and Discover and is managed by the PCI Security Standards Council.

PCI DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.

AGE OF CONSENT

By using this Site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the age of majority.

COOKIES AND HOW TO BLOCK THEM

We use cookies, which helps us improve the products and services we provide. Unfortunately, they are not the edible kind! “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems, and the HELP function in your browser will tell you how to restrict or block cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

WEB BEACONS

We may use web beacons (or clear gifs) on our Site and in our emails. When we send emails, we can track behaviour such as who opened the emails and who clicked the links, and collect information such as your IP address and your browser or email type. We then put this information together to improve the performance of our email campaigns and to provide you with better products and/or services specific to your needs. You will always have the ability to opt out of any emails we send; just click the link in the email that says “unsubscribe”.

INFORMATION YOU SHARE PUBLICLY

Where you post content publicly, such as reviews, comments or posts on our Site or social media channels, please be aware that this information is public and may be seen, accessed, collected or used by third parties outside our control (including search engines and automated tools). We encourage you to be mindful about the personal information you choose to share publicly.

GOVERNING LAW

This Privacy Policy and your use of this Site is governed in all respects by the laws of Queensland and the Commonwealth of Australia.

UPDATES TO OUR PRIVACY POLICY

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy, also known as the “Effective Date”, is prominently displayed at the very top of this Privacy Policy, so you know it’s the latest version.